The journey What members see Features Access Phases Concept, not built

After "Start CP3": a members area for OSHC services

A place to sign up once, then learn, plan, run and reflect on CP3 activities, with the right resources unlocked at each step.

Concept for discussion. Nothing here is built yet.

Children on a giant open book, a speech bubble above them with an apple, a paper plane and a pencil

The journey after "Start CP3"

Today "Start CP3" ends at a contact form. Here is what it could lead into. The first stage is public; everything after it is a member's journey.

  1. Register your service

    A coordinator creates an account with their work email and names their OSHC service (and the provider/approved-provider if relevant). Bot protection on the form.

    Public page, then account created

  2. Get verified

    The CP3 team confirms the service is a genuine OSHC. Until then the member sees a welcome area and can book an experience; after, the library unlocks.

    CP3 team approves, usually within a working day (target to confirm)

  3. Amplify the children's voices

    A starter kit: how to gather ideas from the children, printable and digital templates, and a place to upload what you collected (text and approved drawings, never identifiable photos by default).

    Matches step 1 on the home page

  4. Book your CP3 experience

    Pick face-to-face or digital and choose a time. Confirmation and reminders by email; the booking appears on the service dashboard.

    Matches step 2

  5. Co-design workspace

    After the session, the service gets a shared plan: the activities the children chose, who does what, and the materials needed. Educators in the service can all contribute.

    Matches step 3

  6. Run it, with support

    How-to guides, short training videos and activity examples, filtered to the activities in your plan. Educators complete short modules and earn a certificate of participation.

    Matches step 4 and Skills & Training

  7. Reflect and track impact

    Simple reflective practice forms tagged to the National Quality Standard and My Time, Our Place. Export a summary for assessment and rating or your quality improvement plan.

    Matches "Implement & Evaluate"

  8. Share and become a champion

    Submit an activity as an example for the library (with consent). Services with a track record can be invited as champions: peer mentors with a profile in the community.

    Matches "Become a Champion" and "Discover more examples"

What a member would see

A rough, illustrative dashboard for a service that has just been verified. The names and numbers are made up.

Illustrative only. Real screens would be designed and tested with coordinators and educators first.

Six areas, one account

Resist building a full LMS on day one. These six areas cover what the site already promises, and each can launch on its own.

My service (dashboard)

  • Journey progress and next step
  • Team members and roles
  • Upcoming sessions and reminders
  • Recommended resources

Learn (training)

  • Short video modules with transcripts and captions
  • "The CP3 Approach", "Building Wellbeing & Resilience" as first courses
  • Quick check questions
  • Certificate of participation per educator

Library (guides and examples)

  • Step-by-step how-to guides (PDF and web)
  • Activity examples from other services
  • Templates and printables
  • Search and filter by principle, age group, effort
  • Curated external links (today's Resource Hub)

Co-design plan

  • Capture children's ideas (text, approved drawings)
  • Shared plan the whole team edits
  • Activity cards that link to guides
  • Print a one-page plan for the wall

Reflect & impact

  • Short reflection forms after an activity
  • Tags for NQS, MTOP v2.0, Child Safe Standards
  • Export for assessment and rating
  • A simple "what changed" timeline to celebrate

Community and champions

  • Submit an example (with consent)
  • Champion profiles and a short directory
  • News and events for members
  • Moderated; no open comments by default

Behind the scenes, the CP3 team needs an admin area: approve services, upload content, review submissions, see who is stuck. That is as important as the member screens.

Who can see what

Four access levels keep the public site useful for everyone while keeping sensitive material (especially anything involving children) behind verification.

LevelWhoCan seeHow they get it
PublicAnyoneThe marketing site, principles, how it works, research and news, a few sample resourcesNothing needed
RegisteredAnyone with an account, not yet verifiedWelcome area, booking, introductory training videoSign up with email
Service memberVerified OSHC educators and coordinatorsFull training, guide library, co-design plan, reflection tools, example libraryCP3 team verifies the service
ChampionInvited experienced membersEverything above, plus champion directory and early content; can submit examples for reviewInvitation from CP3 team
AdminCP3 teamEverything, plus approvals and analyticsStaff accounts with stronger sign-in

Child safety is a design requirement, not a feature

The site states that all images and videos are shared with permission. A members area that holds videos and children's ideas raises the stakes, so these rules should come first.

Proposed safeguards

  • No public sign-up to view videos that show children. Verified members only.
  • Every image or video carries a consent record (who gave it, when, for what use, expiry) before it can be published.
  • CP3 team reviews every submission before it appears in the library.
  • Children's ideas are stored without surnames or photos by default; educators are told not to upload identifiable images.
  • Videos are streamed with short-lived signed links, not downloadable by default.
  • Data stored in Australia where possible; a clear retention and deletion policy; consent to the University's privacy collection notice.
  • Working With Children Check status is a question for the service, not something we store (to confirm with the University).

A phased path

Each phase is useful on its own and tests an assumption before we build the next. Sizes are relative, not estimates.

Phase 1: Register and library

Size: medium
  • Sign-up, email sign-in, service verification
  • Member dashboard
  • Guide and template library (documents first)
  • Admin: approve services, upload documents
  • Contact and booking form

Tests: do services sign up, and do they use the library?

Phase 2: Learn and plan

Size: large
  • Training modules with video and captions
  • Progress tracking and certificates
  • Co-design plan workspace
  • Team invitations

Tests: do educators finish modules, does the plan replace the workshop paperwork?

Phase 3: Reflect and share

Size: large
  • Reflection forms tagged to the standards
  • Export for assessment and rating
  • Submit examples with consent workflow
  • Champions and community directory

Tests: does it save time in quality improvement, and do services share?